Privacy Policy

Effective Date: August 15, 2025

1. Introduction

IonixAI ("IonixAI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website (ionixai.com) or use our AI-powered products and services, including our enterprise test automation platform, dashboards, and integrations with third-party systems.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect information to operate effectively and provide you with the best experience.

A. Information You Provide Directly

• • Name, email address, company name, and role (e.g., when you fill out a contact form or request a demo)
• • Account login information (if applicable)
• • Feedback or support inquiries

B. Information Collected Automatically

• • IP address, browser type, device information, operating system
• • Website usage data via cookies and analytics tools
• • Session activity, including pages visited and referring URLs

C. Information from Integrations and APIs

If you connect IonixAI to tools such as Jira, Salesforce, or Zephyr, we may process limited metadata (e.g., issue keys, descriptions, test results) to enable automation workflows. This data remains under your ownership and is used strictly to deliver the requested service.

D. AI Interaction Data

For AI-powered features, we may temporarily process text to generate optimized outputs. Such data is not used to retrain AI models and is anonymized or deleted after processing.

3. How We Use Information

We use collected data to:

• • Deliver and maintain our services
• • Improve AI model accuracy and system performance (using anonymized, aggregated data)
• • Communicate with you about updates, releases, or support
• • Analyze site traffic and usage patterns
• • Comply with legal obligations

We do not sell or rent personal information to third parties.

4. Legal Basis for Processing (GDPR)

We process personal data under one or more of the following bases:

• • Performance of a contract: To provide our services to you
• • Legitimate interest: To improve functionality and security
• • Consent: For cookies, marketing, or AI prompt processing
• • Legal obligation: Where required by law or regulation

5. Data Sharing and Disclosure

We may share limited data with trusted partners that help us operate:

• • Cloud infrastructure: Amazon Web Services (AWS)
• • Analytics: Google Analytics or similar tools
• • Integrations: With your Authorization
• • Email services: For communications or newsletters

All third parties are bound by confidentiality and data-protection agreements.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• • Enable essential website functions
• • Remember user preferences
• • Analyze traffic to improve user experience

You can manage cookies through your browser settings or via our "Cookie Preferences" tool.

7. Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes outlined above. AI-related data and prompts are typically retained no longer than 30 days unless required for audit or debugging.

Security measures include:

• • Encryption in transit and at rest
• • Access controls and authentication
• • Regular vulnerability assessments and monitoring

8. Your Rights

Depending on your location, you have the following rights:

• • Access: Request a copy of your data
• • Correction: Ask us to fix inaccurate information
• • Deletion: Request erasure of your data
• • Restriction: Limit certain processing
• • Portability: Obtain a copy in machine-readable format
• • Opt-Out (CCPA): Direct us not to sell or share your information

To exercise these rights, contact us at privacy@ionixai.com

9. International Data Transfers

Your data may be processed and stored in the United States and other countries where we or our partners operate. We implement standard contractual clauses and other safeguards to ensure adequate data protection.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect or process data from minors. If you believe we have unintentionally collected such data, please contact us for prompt removal.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" above will always indicate the latest version.

12. Contact Us

If you have any questions or requests regarding this policy, please contact: